Exchanges & Refunds

At Rebekah Kay, we are dedicated to providing you with exceptional craftsmanship and quality. Please review our policy regarding refunds and exchanges to ensure a seamless experience.

Custom Orders and Made-to-Order Pieces:
We regret to inform you that custom orders and made-to-order pieces are non-refundable and non-exchangeable. Each of these pieces is crafted with meticulous attention to your unique specifications, making them one-of-a-kind creations.

In-stock and ready to ship pieces: 
Exchange is available for in-stock and ready to ship items within a 2-week window from the date of purchase. This provides you with flexibility in case of size or style adjustments.

Refunds:
Refunds are exclusively applicable to items deemed faulty or not meeting the provided description. We strive to ensure every piece meets our stringent quality standards, and in the rare instance that an issue arises, we are committed to addressing it promptly.

Important Notes:

For all exchanges and refund inquiries, please contact our customer service team within the specified time frames mentioned above.

Items eligible for refund must be returned in their original condition, including all accompanying documentation and packaging.

Refunds will be processed through the original payment method.

Our goal is to exceed your expectations and ensure your satisfaction. If you have any questions or concerns regarding refunds and exchanges, our dedicated customer service team is here to assist you.